Celestio.ai – Terms of Service & Privacy Policy

Last updated and effective date: [27 November 2025]

These Terms of Service (“Terms”) and Privacy Policy (“Privacy Policy”) govern your access to and use of the Celestio.ai website and related services. Please read them carefully.

By accessing or using Celestio.ai (“Celestio”, “we”, “us”, “our”) at celestio.ai or any related applications, features, content, or services (collectively, the “Services”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

Important: Celestio.ai provides astrological interpretations, horoscopes, and reports for personal insight and reflection. Our content is not medical, legal, financial, or psychological advice and must not be used as a substitute for professional guidance.

1. Definitions

• “Site” means the website located at celestio.ai and any associated applications, services, features, and content operated by Celestio.
• “Services” means all digital products and services offered by Celestio, including but not limited to:
  • Birth chart analysis and reports
  • Compatibility/synastry reports
  • Transit, horoscope and astrology-based guidance and content
• “User”, “you”, “your” means any person who accesses or uses the Site and/or Services.
• “Account” means a registered user account created to access certain features or paid content.

2. Description of the Services

Celestio.ai offers digital astrology-related products and services, including:

• Generation of birth charts based on provided birth date, birth time, and birth location;
• Personalized written analyses and interpretations (e.g. personality, compatibility, transits);
• Horoscopes, forecasts, and other astrological content;
• Optional paid add-ons or subscriptions providing extended or premium content.

All outputs are generated using a combination of astrological logic and software (including AI models). The results are interpretive and subjective, not factual predictions.

3. Acceptance of Terms

By using the Services in any manner, you:

Confirm that you have read, understood, and agree to these Terms and the Privacy Policy;

Agree to comply with all applicable laws and regulations; and

If you create an Account, agree that these Terms form a binding agreement between you and Celestio.

We may publish additional terms for specific features (for example, a special promotion or new product). Those additional terms become part of these Terms when you use that feature.

4. Eligibility & Age Requirements

• You must be at least 18 years old (or the age of majority in your country, if higher) to use the Services.
• If you are under 18 or under the age of majority in your jurisdiction, you may not use the Services.
• By using the Services, you represent and warrant that you meet these age requirements and have the legal capacity to enter into these Terms.

If you provide data about another person (e.g. a partner for a compatibility report), you confirm that:

• They are also at least 18 years old (or the age of majority in their country, if higher); and
• You have obtained their informed consent to share their birth details and any other personal data with us for the purpose of generating astrological content.

5. Nature of Astrological Content – No Professional Advice

Celestio’s content is for informational, educational, and entertainment purposes only.

You understand and agree that:

• Astrological interpretations and forecasts are subjective and may not be accurate, complete, or applicable to every situation.
• The Services do not provide medical, psychological, legal, financial, investment, or any other professional advice.
• You must not rely on Celestio content for:
  • Medical decisions or treatment;
  • Financial or investment decisions;
  • Legal decisions;
  • Mental health or safety-critical decisions.

Always seek the advice of a qualified professional for any decisions that could significantly impact your health, finances, legal status, or safety. Any reliance on astrological content is at your own risk.

6. Accounts, Security & Access

To access some features (including paid content), you may be required to create an Account.

You agree to:

• Provide accurate and complete information when creating an Account;
• Keep your login credentials confidential;
• Be fully responsible for all activity that occurs under your Account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your Account.

We may suspend or terminate your Account if we believe you have violated these Terms or applicable law.

7. Acceptable Use & Prohibited Conduct

You may use the Services only for lawful and personal purposes, and in accordance with these Terms.

You must not:

Use the Services in any way that violates applicable law or regulation;

Use the Services to harass, threaten, defame, or abuse others;

Submit any content that is:

• Hateful, discriminatory, or incites violence;
• Pornographic, sexually explicit, or exploitative;
• Intended to promote self-harm or harm to others;
• Defamatory, fraudulent, or deceptive;

Submit or request astrological content about:

• Minors under 18;
• Any person without their knowledge and consent (for compatibility reports or similar);

Attempt to misrepresent your identity or impersonate any person or entity;

Interfere with or disrupt the Site, servers, or networks (e.g. via hacking, denial-of-service, malware);

Use automated tools (such as bots, scrapers, or spiders) to access, extract or harvest data from the Site, except as expressly permitted via an official API;

Reverse engineer, decompile, or attempt to discover the source code or underlying models where not allowed by law;

Copy, reproduce, distribute, or exploit any part of the Services except as expressly permitted by these Terms;

Use the Services to generate content that violates the rights of others (including intellectual property, privacy, or publicity rights).

We reserve the right (but not the obligation) to monitor use of the Services. We may remove content, suspend or terminate accounts, or take legal action if we believe you have violated these Terms or applicable law.

8. Intellectual Property & Licenses

8.1 Our Content

Unless expressly indicated otherwise, the Site and all content we provide, including:

• Text, images, graphics, designs, logos, trademarks, service marks,
• Software, code, tools, and models,
• Astrological logic, layouts, and compiled reports,

(collectively, “Celestio Content”) are owned by Celestio or our licensors and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Celestio Content for your personal, non-commercial use in accordance with these Terms.

You must not:

• Copy, modify, distribute, sell, or license any Celestio Content;
• Use our trademarks, logos, or brand elements without our prior written permission.

8.2 Your Data & User Content

You may submit information to us, including:

• Personal data (e.g. name, email address);
• Birth data (date, time, location);
• Information about your partner or other individuals for compatibility reports;
• Optional preferences or responses to questions (“User Content”).

You retain any rights you have in your User Content. By submitting User Content, you grant Celestio a worldwide, non-exclusive, royalty-free license to:

• Use, process, store, and display the User Content for the purpose of providing the Services to you;
• Use anonymized and aggregated forms of such data to improve and develop the Services, models, and features (e.g. improving interpretive quality, accuracy, and relevance).

We will not publicly display or share your identifiable birth details or personal information for marketing or community content without your explicit consent.

9. Digital Products, Fees, Subscriptions & Refunds

9.1 Digital Nature of Products

Celestio provides digital content and services (e.g. downloadable or viewable reports, in-app content) that may be delivered immediately upon purchase.

9.2 Fees & Billing

• We may offer free content as well as paid one-off purchases and/or subscriptions (monthly, yearly, or otherwise).
• Pricing, available plans, and features are specified on the Site and may change from time to time.
• You authorize us (and our payment processors) to charge your chosen payment method for all applicable fees, taxes, and charges.

9.3 Subscriptions & Renewals

If you purchase a subscription:

• Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
• You can cancel your subscription at any time via your account settings (e.g. Billing section on the Site).
• Cancellation prevents future renewals; it does not retroactively refund charges already made.

9.4 No Refunds (Subject to Mandatory Law)

Because:

• Our products are digital content often delivered immediately; and
• We incur computational and infrastructure costs as soon as you access the Services;

All fees are generally non-refundable, except where required by applicable consumer protection law.

If you are in a jurisdiction (such as the EU) that grants a statutory cooling-off period for digital content:

• You may be asked to expressly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital content or service is fully provided.
• If you do not provide such consent, we may delay access to certain paid features until the cooling-off period has expired.

Nothing in these Terms is intended to exclude or limit any non-waivable statutory consumer rights you may have.

10. Third-Party Services & Links

The Site may contain links or integrations to third-party websites, apps, tools, or services (e.g. payment processors, analytics, newsletter services).

• We do not control and are not responsible for third-party sites or services.
• Your use of third-party services is subject to their own terms and privacy policies.
• We do not endorse or assume responsibility for any third-party content, products, or services.

11. DMCA / Copyright Complaints

We respect intellectual property rights and expect our users to do the same.

If you believe that any content on the Site infringes your copyright or other intellectual property rights, please send a notice to [email protected] with:

Your contact details;

Identification of the work you believe has been infringed;

Identification of the material you believe is infringing and where it is located;

A statement that you have a good-faith belief that use of the material is not authorized by the rights owner, its agent, or the law;

A statement that the information you provide is accurate and that you are the rights owner or authorized to act on their behalf.

Where applicable (for example, for users or content hosted in the United States), we will handle such notices in accordance with the Digital Millennium Copyright Act (DMCA).

12. Disclaimer of Warranties

You understand and agree that:

• The Services and all Celestio Content are provided on an “as is” and “as available” basis;
• We do not guarantee that:
  • The Services will be uninterrupted, timely, secure, or error-free;
  • The results or interpretations will be accurate, complete, or suitable for any particular purpose;
  • Any defects will be corrected.

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including without limitation:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Any warranties arising out of course of dealing or usage of trade.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law:

• Celestio, its owners, directors, employees, agents, suppliers, and partners will not be liable for any:
  • Indirect, incidental, special, consequential, or punitive damages;
  • Loss of profits, revenue, data, goodwill, or other intangible losses; arising out of or related to your use of or inability to use the Services.
• Our total aggregate liability for any and all claims arising out of or related to the Services or these Terms will not exceed the greater of:
  • The amount you paid to us for the Services in the 3 months preceding the event giving rise to the claim; or
  • USD $100 (or equivalent).

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, liability for fraud or for death or personal injury caused by negligence, where such limitations are not permitted).

14. Indemnification

You agree to indemnify and hold harmless Celestio and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Services;
• Your violation of these Terms; or
• Your violation of any applicable law or third-party rights.

15. Termination

We may suspend or terminate your access to all or part of the Services at any time, with or without notice, if:

• You violate these Terms or applicable law; or
• We decide to discontinue the Services.

You may cancel your Account at any time via the Site or by contacting us at [email protected].

Upon termination:

• Your right to access and use the Services ends immediately;
• Sections that by their nature should survive termination (such as intellectual property provisions, disclaimers, limitations of liability, indemnification, and dispute provisions) will continue to apply.

16. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to conflict-of-laws principles.

If you are a consumer resident in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may also benefit from mandatory consumer protection provisions of your country of residence and may bring proceedings in the courts of that country. In all other cases, you and Celestio agree that the competent courts of Sofia, Bulgaria shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services.

You and Celestio agree to first attempt to resolve any dispute amicably by contacting [email protected]. If we are unable to resolve the dispute within a reasonable time, the dispute may be brought before the competent courts as defined above.

17. Changes to these Terms

We may modify these Terms from time to time. When we do:

• We will update the “Last updated” date at the top; and
• We may notify you by email or via the Site where appropriate.

Changes will not apply retroactively. Your continued use of the Services after changes become effective means you accept the updated Terms.

18. Contact

If you have any questions about these Terms, please contact us at: [email protected]

Privacy Policy

This Privacy Policy explains how Celestio.ai (“Celestio”, “we”, “us”, “our”) collects, uses, and protects personal data when you use our Site and Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The controller of your personal data is:

Cuesta Technologies LTD; Mladost 1, Bl. 29A, Vh. 1, Apt. 6, Sofia, 1784, Bulgaria Email: [email protected]

If you are located in the EEA, UK, or Switzerland, we process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable local laws.

2. Information We Collect

We may collect the following categories of personal data:

2.1 Information You Provide Directly

• Account and contact information:
  • Name, email address, password (hashed).
• Billing and payment information:
  • Payment method details (processed by our third-party payment processors). We do not store full card numbers.
• Astrological data:
  • Birth date, birth time, birth location;
  • Optional nickname or name used for the reading;
  • Compatibility data (birth details of a partner or another person – see below).
• Communication data:
  • Messages or content you send to us, including support requests, feedback, or survey responses.

2.2 Data About Other Individuals (Compatibility Reports)

If you enter information about another person (for example, a partner) for a compatibility report, you confirm that:

• You are authorized to share their data with us; and
• You have informed them about this Privacy Policy.

We process such data in the same way as we process your own astrological data.

2.3 Data Collected Automatically

When you use the Site, we may automatically collect:

• Identifiers and device data
  • IP address, browser type and version, operating system, device type, device identifiers.
• Usage data
  • Pages visited, links clicked, time spent on pages, referring URLs, and other interaction data related to how you use the Site and Services.
• Cookies and similar technologies
  • We use cookies and similar tools for functionality (e.g. login), analytics, and possibly marketing. Details may be set out in a separate Cookie Policy.

3. How We Use Your Information

We use personal data for the following purposes:

To provide and operate the Services

• Generating astrological charts, horoscopes, and reports;
• Managing your Account and subscriptions;
• Processing payments and billing.

To improve and develop the Services

• Analyzing usage to understand how users interact with the Site;
• Improving accuracy, relevance, and user experience;
• Training and refining algorithms (using anonymized or aggregated data where possible).

To communicate with you

• Responding to your requests, questions, or support tickets;
• Sending administrative messages (e.g. account or payment notifications);
• Sending optional newsletters or marketing communications (only with your consent or where otherwise lawful).

To ensure security and prevent misuse

• Detecting and preventing fraud, abuse, and technical issues;
• Enforcing our Terms of Service.

To comply with legal obligations

• Responding to lawful requests from authorities;
• Meeting record-keeping, tax, or other regulatory requirements.

4. Legal Bases for Processing (EEA/UK/Swiss Users)

Where GDPR or similar laws apply, we rely on one or more of the following legal bases:

• Performance of a contract
  • To create your Account, process payments, and provide purchased reports and subscriptions.
• Legitimate interests
  • To secure our Site, prevent abuse, improve our Services, and understand how they are used.
• Consent
  • For certain types of processing, such as sending marketing emails, using non-essential cookies, or processing partner data for compatibility reports where required by law.
  • You may withdraw consent at any time by following unsubscribe links or contacting us.
• Legal obligations
  • To comply with applicable laws and regulations (for example, tax or consumer protection requirements).

5. How We Share Your Information

We do not sell your personal data.

We may share personal data with:

Service providers

• Payment processors, hosting providers, analytics providers, email/communication tools.
• They act on our instructions and are bound by contractual obligations to protect your data.

Professional advisors

• Lawyers, accountants, or auditors, where reasonably necessary for legitimate business purposes and legal compliance.

Authorities and legal requests

• When required by law or in response to valid legal requests (e.g. court orders, subpoenas), and only to the extent permitted by law.

Business transfers

• In connection with a merger, acquisition, or sale of all or part of our business. Your data may be transferred as part of that transaction, subject to appropriate protections.

We may also share aggregated or anonymized information that does not identify you, for research, analytics, or other purposes.

6. International Data Transfers

Your personal data may be stored or processed in countries other than the one in which you reside.

Where we transfer personal data from the EEA/UK/Switzerland to countries not deemed to provide an adequate level of protection, we use appropriate safeguards (such as Standard Contractual Clauses) or other legally recognized mechanisms.

By using the Services, you understand that your data may be transferred to and processed in such countries, subject to these safeguards and this Privacy Policy.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Services;
• Fulfil the purposes described in this Privacy Policy;
• Comply with legal, accounting, or reporting obligations;
• Resolve disputes and enforce our agreements.

Retention periods may vary depending on the type of data and the context of processing. When data is no longer needed, we will delete or anonymize it, unless we are legally required to keep it longer.

8. Security

We implement technical and organizational measures designed to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission or storage is completely secure. You acknowledge that you provide your data at your own risk and should keep your Account credentials confidential.

If we become aware of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and, where required, relevant supervisory authorities.

9. Your Rights

Depending on your location and applicable law, you may have some or all of the following rights:

• Right of access – to obtain confirmation as to whether we process your personal data and to access such data.
• Right to rectification – to request correction of inaccurate or incomplete data.
• Right to erasure – to request deletion of your personal data in certain circumstances.
• Right to restriction of processing – to request limited processing of your data in certain cases.
• Right to data portability – to receive a copy of your data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to object – to object to processing based on legitimate interests, and to direct marketing at any time.
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

If you are in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first so we can try to resolve your concerns.

10. California Privacy Rights (CCPA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what categories of personal information we collect, use, and disclose;
• The right to request deletion of your personal information, subject to certain exceptions;
• The right to not be discriminated against for exercising your privacy rights.

We do not sell personal information as “sale” is defined under the CCPA.

To exercise your rights under CCPA, contact us at [email protected].

11. Children’s Privacy

The Services are not intended for children under 18 and we do not knowingly collect personal data from individuals under 18.

If you are a parent or guardian and believe your child has provided personal data to us, please contact us at [email protected]. We will take steps to delete such information if we become aware that it has been collected in violation of this policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

• When we do, we will revise the “Last updated” date at the top.
• In case of material changes, we may provide additional notice (e.g. via email or a notice on the Site).

Your continued use of the Services after any changes take effect indicates your acceptance of the updated Privacy Policy.

13. Contact

If you have any questions, concerns, or requests regarding these Terms or this Privacy Policy, you can contact us at:

Email: [email protected] Website: celestio.ai